Please submit this form (either using the Submit button, below, or by sending the saved PDF file to your Certification Coach) at least 48 hours before the time of your exam. Thank you.
1. List the 5 steps of the Encounter Process and give the purpose of each step:
2. Describe the Do step of the Encounter Process, classifying the types of interaction that occur between the CFE and their clients:
3. For the MAP tool, what are the key points to remember when defining My objectives (for example, your answer could be in the form "My ??? objectives" with a clarification of the ??? part):
4. Give an example of a non-ICON9 tool that could help with the Audience part of MAP and explain how it works:
5. What are the challenges and dangers associated with the initial phase of client encounters?
6. Describe the use of the PAGE tool in two contrasting situations:
7. Give two contrasting examples of the use of the DISCOVER-Y tool:
8. In what ways does Discovery facilitate the “Inform” and “Negotiate” aspects of a meeting?
9. Briefly describe the four sections of the TMM, expanding on the Audience Context Statement:
10. Explain the concept of “preparing blindfold” and its importance: